Privacy Policy

Welcome to NurAI, an innovative service under Zetrix AI Berhad ("NurAI", "we", "our", or "us"). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information when you use the NurAI website and associated services (collectively, the "Services"). By using our Services, you consent to this Privacy Policy. If you do not agree with this Policy, please discontinue use of our Services immediately. We reserve the right to update this Policy periodically; updates will be clearly indicated by revising the "Last Updated" date.

Personal Data: Any information related to an identified or identifiable individual. Processing: Any activity involving personal data, including collection, use, storage, sharing, and deletion. User: Any individual using our Services ("you").

3.1 Information You Provide: • Account Information: Full name, email address, phone number, username, identification documents (as necessary for account verification). • Usage Information: Queries submitted to the AI system, timestamps, and related feedback. • Support Communications: Messages, screenshots, logs, or other details provided during support interactions. 3.2 Automatically Collected Information: • Usage Analytics: Information regarding your interaction with our Services, including page views, features accessed, session durations, and user behaviors. • Device Information: Device model, operating system version, unique device identifiers, IP address, browser type. • Location Data (Optional): General geographic location based on IP address or precise location with your explicit consent.

We process your personal data to: • Provide and enhance our Services. • Respond to your inquiries, provide customer support, and resolve issues. • Improve security, detect fraud, and comply with legal obligations. • Analyze usage patterns to enhance user experience and improve service delivery. • Communicate important notices, updates, and promotional content.

Our processing of your data is based on: • Consent: Where you explicitly consent to processing activities (e.g., location sharing). • Contract Performance: Necessary to deliver requested services. • Legal Obligations: Compliance with applicable laws and regulatory requirements. • Legitimate Interests: Ensuring service improvement, security, and fraud prevention.

We do not sell your personal data. Information sharing occurs under these conditions: • Service Providers: Trusted third parties assisting with service delivery under strict confidentiality agreements. • Legal Compliance: To comply with lawful requests by authorities or for public safety purposes. • Business Transactions: Information transfer during mergers, acquisitions, or asset sales. • Aggregated Data: Anonymized data for reporting and analytical purposes.

Your personal data is retained only for as long as necessary for the purposes described herein, unless required by law for a longer period. We securely delete or anonymize your data after this period.

• Access & Correction: View and update your information via your account settings. • Data Deletion: Request deletion of your personal data by contacting support@zetrix.com. • Opt-Out: Manage notifications and data tracking preferences within your account settings. • Location Services: Disable location sharing in your device settings.

We employ industry-standard measures, including encryption, access controls, and regular audits, to protect your personal data from unauthorized access, use, alteration, or destruction.

Our Services are not intended for children under 18. We do not knowingly collect data from minors. If data from minors is unintentionally collected, please inform us immediately for prompt deletion.

Our Services may include third-party links or integrations. We are not responsible for third-party privacy practices. Please review third-party policies directly.

Personal data may be processed or stored outside your jurisdiction, including Malaysia. We implement appropriate safeguards, including contractual obligations, to protect your data according to applicable laws.

We may periodically update this Privacy Policy to reflect changes in our practices or legal requirements. Please review it regularly. Your continued use of our Services indicates acceptance of updated terms.